Do not include your Apple ID, payment card number, password, or other sensitive information in a report. For iOS order questions, share only the Apple order details needed to identify the purchase.
Common questions
Can I sync progress to another device?
Progress and settings are stored locally on one device. Cloud sync between devices is not available. Before deleting the app or clearing its data, make sure you no longer need the local progress.
My Bolt did not arrive after an iOS purchase. What should I do?
Wait for the Apple transaction to finish, then reopen the shop. Legacy permanent themes can be synced with Restore Purchases in app settings. Bolt is a consumable and Apple does not restore it. Android has no in-app purchases. If an iOS purchase still has a problem, contact us through the form with the purchase date and relevant Apple order details.
Can I get a refund for an iOS purchase?
Apple reviews and handles iOS refunds. Submit a request on Apple's Report a Problem page. Block Tower cannot approve a refund on Apple's behalf.
The game crashes or displays an error. What can I try?
Make sure you have the latest version for your platform, then restart your device. If the issue continues, use the support form to send us the steps to reproduce it, your device model, operating system version, and when it happened.
What to include in a report
Please include as much of the following as you can so we can find the issue faster:
Issue summary: A short description of what happened
Device: Brand and model
Operating system: iOS or Android version
App version: The version shown in the app
Steps to reproduce: 1. … 2. … 3. …
Expected and actual result: …
Contact
For support and privacy questions, contact us through the form:
Open the support formWe aim to reply within a reasonable time. Replies may take longer on weekends and holidays or for more complex issues.